Identifying patient-reported outcomes of telephone-based breast cancer support services

Margaret I. Fitch, Kittie Pang, Danielle VandeZande

Abstract


Interest in measuring patient-reported outcomes has been growing within cancer care facilities. In particular, community-based agencies want to identify appropriate patient-reported outcomes to use in evaluating their programs. Willow Breast Cancer Support Canada undertook a series of interviews with staff, peer volunteers and clients to identify the most relevant patient-reported outcomes for their telephone peer support service. Both process and outcome variables were identified as relevant for future measurement. The approach utilized and the outcomes identified could serve as a model for similar organizations to implement.


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References


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